Shipping policy
Last Updated: May 2026
At Handmade Joy, we are committed to delivering your personalized products safely and on time. Since most of our products are custom-made specifically for each customer, please review our shipping policy carefully before placing an order.
Order Processing Time
All orders are carefully designed, customized, and prepared after your order is confirmed.
- Standard processing time: 1–2 business days
- Customized and personalized products may require additional preparation time depending on design complexity.
- During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or WhatsApp.
Shipping Charges
✅ Free Shipping Across India above Rs.499
We offer free standard shipping on all eligible orders within India. Any special shipping charges (if applicable) will be clearly displayed at checkout before payment.
Estimated Delivery Time
Delivery times may vary depending on your location and courier partner availability.
- Metro Cities: 2–4 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 4–10 business days
Please note that delivery timelines are estimates and may vary due to factors beyond our control.
Order Tracking
After your order is shipped, you will receive a tracking number via email or WhatsApp.
You can use the tracking information to monitor the status and location of your shipment in real time.
Delays in Delivery
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- Natural disasters
- High order volumes during festive seasons
- Unexpected logistical challenges
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of purchase.
If an incorrect address, phone number, or delivery information is provided:
- Delivery delays may occur.
- Additional shipping charges may apply for re-delivery.
- Handmade Joy will not be responsible for orders delivered to incorrectly provided addresses.
Damaged or Lost Packages
If your package arrives damaged or appears lost in transit:
- Contact us within 24 hours of delivery.
- Provide clear photos of the package and product.
- Our team will investigate the issue and provide a suitable resolution.
Delivery Attempts
Courier partners typically make multiple delivery attempts.
If delivery fails due to customer unavailability, incorrect information, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for re-shipment.